FREQUENTLY ASKED QUESTIONS
Do you need help with your order or do you have a question that you need to be answered fast? Just click on one of the sections below to find the answer.
If you still can't find an answer to your question, please contact us at info@alisobay.com.
WHERE DO I DIRECT PRESS REQUESTS?
Please email us at info@alisobay.com.
DO YOU OFFER WHOLESALE?
Yes, we do. Please contact us at info@alisobay.com to request our latest catalog.
ARE YOU CURRENTLY OFFERING ANY CARREER OPPORTUNITIES?
I WOULD LIKE TO COLLABORATE, HOW SHOULD I PROCEED?
We are always looking for like minded, creative individuals, who share the same values and like us want to make this world a more colorful place. Please send us your ideas and proposals to info@alisobay.com or DM us on Instagram. We are looking forward to hearing from you!
PRODUCT INFORMATION
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payments via credit card or PayPal.
WHAT CURRENCY DO YOU USE?
We use US dollars. When making a purchase, your card will be charged the equivalent of the price in your domestic currency.
HOW DO I REDEEM MY DISCOUNT?
You can redeem a discount when you're in the Shopping Cart by entering your promotional code in the box provided. You can only use one promotional code per order.
I FORGOT TO USE MY DISCOUNT CODE, CAN I USE IT AFTER I PLACED THE ORDER?
As long as the code was valid at the time of placing an order, please just wait until you receive the package, then send us a message with the discount code and your order number. We'll then refund the amount back to your account.
CAN I ADD TO AN EXISTING ORDER?
It is possible to do so as long as your order hasn't been dispathched yet. Just contact us asap and we will help you to place the second order without having to pay the extra shipping fee.
CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
Unfortunately our website does not currently allow you to change or cancel anything yourself. Please message us asap and we'll do our best to help you.
WHY HAS MY CARD BEEN DECLINED?
We do not decline transactions at checkout, only authorise the amounts – if your bank does decline, please contact them directly - they will be able to fix it for you.
HAS MY ORDER BEEN SUCCESSFUL?
Once your order's gone through, you should receive an email with an order number. If you don't receive an email, just double check that you've spelt your email address correctly. If you've checked and you're still unsure, send us a message, we will assist you further.
PLACING AN ORDER
WHERE DO I DIRECT PRESS REQUESTS?
Please email us at info@alisobay.com.
DO YOU OFFER WHOLESALE?
Yes, we do. Please contact us at info@alisobay.com to request our latest catalog.
ARE YOU CURRENTLY OFFERING ANY CARREER OPPORTUNITIES?
I WOULD LIKE TO COLLABORATE, HOW SHOULD I PROCEED?
We are always looking for like minded, creative individuals, who share the same values and like us want to make this world a more colorful place. Please send us your ideas and proposals to info@alisobay.com or DM us on Instagram. We are looking forward to hearing from you!
DELIVERY INFORMATION
RETURNS AND REFUNDS
HOW DO I RETURN AN ITEM?
We want you to be happy with your online purchase. In case your purse arrives and it is not in your taste, please let us know asap, we’ll happily accept a return as long as it is returned within 7 days of receipt and is unused.
WHEN WILL I RECEIVE MY REFUND?
Once we receive the returned item, it will undergo a quality review and once cleared, you will receive a refund directly to the original method of payment used for purchase (excluding original shipping cost). You will receive email notification of the status of your refund once finalized.
WILL I GET A REFUND IN CASE MY ITEM WAS LOST IN MAIL?
We have not experienced the case, however if the day will ever come, then YES, we will fully refund you.
COLLABORATION
HOW DO I RETURN AN ITEM?
We want you to be happy with your online purchase. In case your purse arrives and it is not in your taste, please let us know asap, we’ll happily accept a return as long as it is returned within 7 days of receipt and is unused.
WHEN WILL I RECEIVE MY REFUND?
Once we receive the returned item, it will undergo a quality review and once cleared, you will receive a refund directly to the original method of payment used for purchase (excluding original shipping cost). You will receive email notification of the status of your refund once finalized.
WILL I GET A REFUND IN CASE MY ITEM WAS LOST IN MAIL?
We have not experienced the case, however if the day will ever come, then YES, we will fully refund you.