FREQUENTLY ASKED QUESTIONS

Do you need help with your order or do you have a question that you need to be answered fast? Just click on one of the sections below to find the answer.

If you still can't find an answer to your question, please contact us at info@alisobay.com.

WHAT PAYMENT METHODS DO YOU ACCEPT?


We accept payments via credit card or PayPal.




WHAT CURRENCY DO YOU USE?


We use US dollars. When making a purchase, your card will be charged the equivalent of the price in your domestic currency.




HOW DO I REDEEM MY DISCOUNT?


You can redeem a discount when you're in the Shopping Cart by entering your promotional code in the box provided. You can only use one promotional code per order.




I FORGOT TO USE MY DISCOUNT CODE, CAN I USE IT AFTER I PLACED THE ORDER?


As long as the code was valid at the time of placing an order, please just wait until you receive the package, then send us a message with the discount code and your order number. We'll then refund the amount back to your account.




CAN I ADD TO AN EXISTING ORDER?


It is possible to do so as long as your order hasn't been dispathched yet. Just contact us asap and we will help you to place the second order without having to pay the extra shipping fee.




CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?


Unfortunately our website does not currently allow you to change or cancel anything yourself. Please message us asap and we'll do our best to help you.




WHY HAS MY CARD BEEN DECLINED?


We do not decline transactions at checkout, only authorise the amounts – if your bank does decline, please contact them directly - they will be able to fix it for you.




HAS MY ORDER BEEN SUCCESSFUL?


Once your order's gone through, you should receive an email with an order number. If you don't receive an email, just double check that you've spelt your email address correctly. If you've checked and you're still unsure, send us a message, we will assist you further.





PRODUCT INFORMATION

WHAT PAYMENT METHODS DO YOU ACCEPT?


We accept payments via credit card or PayPal.




WHAT CURRENCY DO YOU USE?


We use US dollars. When making a purchase, your card will be charged the equivalent of the price in your domestic currency.




HOW DO I REDEEM MY DISCOUNT?


You can redeem a discount when you're in the Shopping Cart by entering your promotional code in the box provided. You can only use one promotional code per order.




I FORGOT TO USE MY DISCOUNT CODE, CAN I USE IT AFTER I PLACED THE ORDER?


As long as the code was valid at the time of placing an order, please just wait until you receive the package, then send us a message with the discount code and your order number. We'll then refund the amount back to your account.




CAN I ADD TO AN EXISTING ORDER?


It is possible to do so as long as your order hasn't been dispathched yet. Just contact us asap and we will help you to place the second order without having to pay the extra shipping fee.




CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?


Unfortunately our website does not currently allow you to change or cancel anything yourself. Please message us asap and we'll do our best to help you.




WHY HAS MY CARD BEEN DECLINED?


We do not decline transactions at checkout, only authorise the amounts – if your bank does decline, please contact them directly - they will be able to fix it for you.




HAS MY ORDER BEEN SUCCESSFUL?


Once your order's gone through, you should receive an email with an order number. If you don't receive an email, just double check that you've spelt your email address correctly. If you've checked and you're still unsure, send us a message, we will assist you further.





PLACING AN ORDER

Measurements & Dimensions


The Original Wyoming king mattress measures 84" x 84" and is available in two heights, 10" and 12", for the look you prefer.




Materials & Certifications


All our foams are certified by the CertiPUR-US® program. They are made without ozone-depleting chemicals and are regulated by the Consumer Product Safety Commission Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).




Made in the USA


Every Original Wyoming king mattress is handcrafted in America with pride and care. We could have settled on cheaper materials made elsewhere, but we've never wavered in our commitment to quality for our customers. It's the right thing to do for you, our American workers, and our economy.




Will the Wyoming king mattress fit through a doorway?


The Wyoming king mattress will fit through a standard doorway.




Are box springs or a bed frame included?


Box springs and bed frames are sold seperately.





DELIVERY INFORMATION

RETURNS AND REFUNDS

Measurements & Dimensions


The Original Wyoming king mattress measures 84" x 84" and is available in two heights, 10" and 12", for the look you prefer.




Materials & Certifications


All our foams are certified by the CertiPUR-US® program. They are made without ozone-depleting chemicals and are regulated by the Consumer Product Safety Commission Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).




Made in the USA


Every Original Wyoming king mattress is handcrafted in America with pride and care. We could have settled on cheaper materials made elsewhere, but we've never wavered in our commitment to quality for our customers. It's the right thing to do for you, our American workers, and our economy.




Will the Wyoming king mattress fit through a doorway?


The Wyoming king mattress will fit through a standard doorway.




Are box springs or a bed frame included?


Box springs and bed frames are sold seperately.





COLLABORATION

WHERE DO I DIRECT PRESS REQUESTS?


Please email us at info@alisobay.com.




DO YOU OFFER WHOLESALE?


Yes, we do. Please contact us at info@alisobay.com to request our latest catalog.




ARE YOU CURRENTLY OFFERING ANY CARREER OPPORTUNITIES?


We do not have an opening at the moment, however if you are interested in joining our AlisoBay fam, send us your resume to info@alisobay.com, we will make sure to contact you as soon as a new opportunity arises.




I WOULD LIKE TO COLLABORATE, HOW SHOULD I PROCEED?


We are always looking for like minded, creative individuals, who share the same values and like us want to make this world a more colorful place. Please send us your ideas and proposals to info@alisobay.com or DM us on Instagram. We are looking forward to hearing from you!