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FREQUENTLY ASKED QUESTIONS

Do you need help with your order or do you have a question that you need to be answered fast? Just click on one of the sections below to find the answer.

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If you still can't find an answer to your question, please contact us at info@alisobay.com.

  • HOW MUCH ARE YOUR SHIPPING FEES?
    - Flat Rate $12 - Free for orders over $250
  • DO YOU SHIP WORLDWIDE?
    Yes we do, we ship our items worldwide from our studios in Europe (Slovakia) and the USA. There is a flat shipping fee - $12 on all orders, no matter where we ship from or where we ship to. The only difference is the delivery time. You can find more information in the SHIPPING INFO section under each product.
  • HOW LONG DOES THE SHIPPING TAKE?
    We use the shipping service provided by Slovak Post & USPS. Both services ship the package to the country of destination, where it is taken over by the national postal service. ​ Slovak Post: ​ Shipping within Europe ​ - Delivery between 3-8 business days - Fully trackable Other countries ​ - Delivery between 6-14 business days (shipping may take longer to some countries in Asia, Central and South America, Australia and New Zealand) - Fully trackable ​ USPS: ​ Shipping within the USA ​ - 3-day Priority Mail - Fully trackable ​ Shipping to other countries ​ - First Class International Package - delivery between 8-15 business days - Fully trackable
  • HAS MY ORDER BEEN DISPATCHED?
    When your order is dispatched, you will receive a confirmation email that includes the tracking number for the parcel. If you don't receive an email within 3 working days, please contact us at info@alisobay.com. Please note: our pre order items take a week to dispatch.
  • CAN I TRACK MY ORDER?
    Yes, each parcel is fully trackable. You wil receive tracking number as well as tracking link in the confirmation email, once we dispatch your package.
  • WHICH COURRIER DO YOU USE?
    All the deliveries leave Slovakia via Slovak Post and are then passed over to your local postal service for delivery. Orders dispatched from the USA travel with USPS.
  • IT'S PAST THE ESTIMATED DELIVERY PERIOD AND I HAVEN'T RECEIVED MY PACKAGE, WHAT SHOULD I DO?"
    If you haven't received your order, plese first check the tracking log through the tracking link - that you can find in the shipping confitmation email. Don't hesitate to contact us for more information.

PRODUCT INFORMATION

  • HOW MUCH ARE YOUR SHIPPING FEES?
    - Flat Rate $12 - Free for orders over $250
  • DO YOU SHIP WORLDWIDE?
    Yes we do, we ship our items worldwide from our studios in Europe (Slovakia) and the USA. There is a flat shipping fee - $12 on all orders, no matter where we ship from or where we ship to. The only difference is the delivery time. You can find more information in the SHIPPING INFO section under each product.
  • HOW LONG DOES THE SHIPPING TAKE?
    We use the shipping service provided by Slovak Post & USPS. Both services ship the package to the country of destination, where it is taken over by the national postal service. ​ Slovak Post: ​ Shipping within Europe ​ - Delivery between 3-8 business days - Fully trackable Other countries ​ - Delivery between 6-14 business days (shipping may take longer to some countries in Asia, Central and South America, Australia and New Zealand) - Fully trackable ​ USPS: ​ Shipping within the USA ​ - 3-day Priority Mail - Fully trackable ​ Shipping to other countries ​ - First Class International Package - delivery between 8-15 business days - Fully trackable
  • HAS MY ORDER BEEN DISPATCHED?
    When your order is dispatched, you will receive a confirmation email that includes the tracking number for the parcel. If you don't receive an email within 3 working days, please contact us at info@alisobay.com. Please note: our pre order items take a week to dispatch.
  • CAN I TRACK MY ORDER?
    Yes, each parcel is fully trackable. You wil receive tracking number as well as tracking link in the confirmation email, once we dispatch your package.
  • WHICH COURRIER DO YOU USE?
    All the deliveries leave Slovakia via Slovak Post and are then passed over to your local postal service for delivery. Orders dispatched from the USA travel with USPS.
  • IT'S PAST THE ESTIMATED DELIVERY PERIOD AND I HAVEN'T RECEIVED MY PACKAGE, WHAT SHOULD I DO?"
    If you haven't received your order, plese first check the tracking log through the tracking link - that you can find in the shipping confitmation email. Don't hesitate to contact us for more information.

PLACING AN ORDER

  • HOW MUCH ARE YOUR SHIPPING FEES?
    - Flat Rate $12 - Free for orders over $250
  • DO YOU SHIP WORLDWIDE?
    Yes we do, we ship our items worldwide from our studios in Europe (Slovakia) and the USA. There is a flat shipping fee - $12 on all orders, no matter where we ship from or where we ship to. The only difference is the delivery time. You can find more information in the SHIPPING INFO section under each product.
  • HOW LONG DOES THE SHIPPING TAKE?
    We use the shipping service provided by Slovak Post & USPS. Both services ship the package to the country of destination, where it is taken over by the national postal service. ​ Slovak Post: ​ Shipping within Europe ​ - Delivery between 3-8 business days - Fully trackable Other countries ​ - Delivery between 6-14 business days (shipping may take longer to some countries in Asia, Central and South America, Australia and New Zealand) - Fully trackable ​ USPS: ​ Shipping within the USA ​ - 3-day Priority Mail - Fully trackable ​ Shipping to other countries ​ - First Class International Package - delivery between 8-15 business days - Fully trackable
  • HAS MY ORDER BEEN DISPATCHED?
    When your order is dispatched, you will receive a confirmation email that includes the tracking number for the parcel. If you don't receive an email within 3 working days, please contact us at info@alisobay.com. Please note: our pre order items take a week to dispatch.
  • CAN I TRACK MY ORDER?
    Yes, each parcel is fully trackable. You wil receive tracking number as well as tracking link in the confirmation email, once we dispatch your package.
  • WHICH COURRIER DO YOU USE?
    All the deliveries leave Slovakia via Slovak Post and are then passed over to your local postal service for delivery. Orders dispatched from the USA travel with USPS.
  • IT'S PAST THE ESTIMATED DELIVERY PERIOD AND I HAVEN'T RECEIVED MY PACKAGE, WHAT SHOULD I DO?"
    If you haven't received your order, plese first check the tracking log through the tracking link - that you can find in the shipping confitmation email. Don't hesitate to contact us for more information.

DELIVERY INFORMATION

RETURNS AND REFUNDS

  • HOW MUCH ARE YOUR SHIPPING FEES?
    - Flat Rate $12 - Free for orders over $250
  • DO YOU SHIP WORLDWIDE?
    Yes we do, we ship our items worldwide from our studios in Europe (Slovakia) and the USA. There is a flat shipping fee - $12 on all orders, no matter where we ship from or where we ship to. The only difference is the delivery time. You can find more information in the SHIPPING INFO section under each product.
  • HOW LONG DOES THE SHIPPING TAKE?
    We use the shipping service provided by Slovak Post & USPS. Both services ship the package to the country of destination, where it is taken over by the national postal service. ​ Slovak Post: ​ Shipping within Europe ​ - Delivery between 3-8 business days - Fully trackable Other countries ​ - Delivery between 6-14 business days (shipping may take longer to some countries in Asia, Central and South America, Australia and New Zealand) - Fully trackable ​ USPS: ​ Shipping within the USA ​ - 3-day Priority Mail - Fully trackable ​ Shipping to other countries ​ - First Class International Package - delivery between 8-15 business days - Fully trackable
  • HAS MY ORDER BEEN DISPATCHED?
    When your order is dispatched, you will receive a confirmation email that includes the tracking number for the parcel. If you don't receive an email within 3 working days, please contact us at info@alisobay.com. Please note: our pre order items take a week to dispatch.
  • CAN I TRACK MY ORDER?
    Yes, each parcel is fully trackable. You wil receive tracking number as well as tracking link in the confirmation email, once we dispatch your package.
  • WHICH COURRIER DO YOU USE?
    All the deliveries leave Slovakia via Slovak Post and are then passed over to your local postal service for delivery. Orders dispatched from the USA travel with USPS.
  • IT'S PAST THE ESTIMATED DELIVERY PERIOD AND I HAVEN'T RECEIVED MY PACKAGE, WHAT SHOULD I DO?"
    If you haven't received your order, plese first check the tracking log through the tracking link - that you can find in the shipping confitmation email. Don't hesitate to contact us for more information.

COLLABORATION

  • HOW MUCH ARE YOUR SHIPPING FEES?
    - Flat Rate $12 - Free for orders over $250
  • DO YOU SHIP WORLDWIDE?
    Yes we do, we ship our items worldwide from our studios in Europe (Slovakia) and the USA. There is a flat shipping fee - $12 on all orders, no matter where we ship from or where we ship to. The only difference is the delivery time. You can find more information in the SHIPPING INFO section under each product.
  • HOW LONG DOES THE SHIPPING TAKE?
    We use the shipping service provided by Slovak Post & USPS. Both services ship the package to the country of destination, where it is taken over by the national postal service. ​ Slovak Post: ​ Shipping within Europe ​ - Delivery between 3-8 business days - Fully trackable Other countries ​ - Delivery between 6-14 business days (shipping may take longer to some countries in Asia, Central and South America, Australia and New Zealand) - Fully trackable ​ USPS: ​ Shipping within the USA ​ - 3-day Priority Mail - Fully trackable ​ Shipping to other countries ​ - First Class International Package - delivery between 8-15 business days - Fully trackable
  • HAS MY ORDER BEEN DISPATCHED?
    When your order is dispatched, you will receive a confirmation email that includes the tracking number for the parcel. If you don't receive an email within 3 working days, please contact us at info@alisobay.com. Please note: our pre order items take a week to dispatch.
  • CAN I TRACK MY ORDER?
    Yes, each parcel is fully trackable. You wil receive tracking number as well as tracking link in the confirmation email, once we dispatch your package.
  • WHICH COURRIER DO YOU USE?
    All the deliveries leave Slovakia via Slovak Post and are then passed over to your local postal service for delivery. Orders dispatched from the USA travel with USPS.
  • IT'S PAST THE ESTIMATED DELIVERY PERIOD AND I HAVEN'T RECEIVED MY PACKAGE, WHAT SHOULD I DO?"
    If you haven't received your order, plese first check the tracking log through the tracking link - that you can find in the shipping confitmation email. Don't hesitate to contact us for more information.
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