SHIPPING & RETURNS

Shipping policy

We ship our items worldwide from our studios in Slovakia & USA, using shipping service provided by Slovak Post & USPS. Both services  ship the package to the country of destination, where it is taken over by the national postal service.

Slovak Post:

Shipping within Europe 

- Flat Rate $12

- Free for orders over $250

- Delivery between 3-8 business days 

- Fully trackable

 

Other countries 

- Flat Rate $12

- Free for orders over $250

- Delivery between 6-14 business days (shipping may take longer to some countries in Asia, Central and South America)

- Fully trackable

USPS:

Shipping within USA

- Flat Rate $12

- Free for orders over $250

- Delivery in 3 days 

- Fully trackable

Shipping to other countries 

- Flat Rate $12

- Free for orders over $250

- Delivery between 8-15 business days

- Fully trackable

All orders are processed within 1 - 3 business days. Once dispatched you will receive shipping confirmation and tracking details. Once your order arrives in your country it will be passed onto your local post office to complete delivery. We recommend contacting your local post office directly if you experience any problems with the delivery of your order.

 

If you have any questions or if we can help with anything at all, please contact us on info@alisobay.com

Changes to your order


Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address. 

In case you wish to make a change after placing an order, please contact us as soon as possible. Unfortunately, we are unable to make any changes or cancel your order once it has been dispatched.

Please note: we reserve the right to cancel any order at any time.

Return & Exchange Policy

We want you to be completely satisfied with your  purchase. If your item arrives to you and is not in your taste, please let us know immediately, we’ll gladly accept a return of any item subject to the following conditions:

- the item must be returned within 30 days of purchase or within 7 days of receipt (in case the delivery period surpasses 30 days)

- items must be returned in original condition, unused  

- custom or special orders are non-refundable and non-exchangeable.

 

Your happiness is important to us so please don't hesitate to contact us with any questions or feedback at info@alisobay.com

 

How to proceed:

 

Please contact us at info@alisobay.com and we will provide you with the detailed instructions for returning an item.

 

Once we receive the returned item you will receive a refund directly to the original method of payment used for purchase (excluding original shipping cost). You will receive email notification of the status of your refund once finalized.

We do not refund initial shipping charges for items returned, other than for faulty items. Aliso Bay is not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.

 

For any return you will be responsible for shipping and handling charges to return any unwanted items.

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